{literal}{/literal}

The ADCO Blog

Where the synapses meet: AT&T’s switching center

AT&T employs 2,477 people in South Carolina, with a payroll of $173 million. Not to mention handling all those billions of texts.

Today, ADCO’s Brad Warthen visited the nerve center of it all, the very synapses that handle 90 percent of AT&T’s wireless traffic in South Carolina. Where was that? Well, he can’t tell you. That was a condition of going there. Very hush-hush.

AT&T’s Pam Lackey and other officials had invited a number of media and economic development types out to let the community know that the company has spent $125 million this year in SC to improve wireless service, including new cell sites and the upgrade of dozens of others. For instance, Forest Acres should see improved service from a new cell site at Trenholm Road and North Beltline. Meanwhile, 60 towers in Richland County have been upgraded with “enhanced backhaul connections,” which has to do with enabling 4G speeds.

AT&T was showcasing its processing power today because increasingly, that’s what it’s about, explained Laurent Therivel, AT&T’s vice president and general manager of Mobility & Consumer Markets for North Carolina and South Carolina. Consumers are less interested in, say, how many songs they can store on a device; they want to make sure they have a good connection to Pandora. Even such apparently device-specific functions as Siri are all about the network. Smart as she is, if you don’t have a good network, Siri can’t think.

What made the biggest impression on Brad, aside from the fact that AT&T is really serious about enhancing customer service? This: The whole thing runs on batteries.

Really. At  one point, he was in this room that was like all the others, except a little chillier and darker. But the stacks of electronic paraphernalia in that room consisted entirely of batteries rather than high-tech switching equipment. Basically, the idea is that it doesn’t matter whether the grid is working or backup generation, so long as the batteries get recharged. If there’s an outage, the network never knows the difference.

That’s one way to make sure the call — or text, or data — always goes through.

Liberals like to laugh; conservatives dig cars (but here’s the kicker: both are big fans of PBS)

That, at least, is one conclusion to be drawn from research by Experian Simmons that supposedly delineates the TV preferences of “liberal Democrats” and “conservative Republicans.” You can see the top 25 of each here, but keeping it short, here are the Top Five for Democrats:

1. The Daily Show with Jon Stewart (Comedy Central)
2. The Colbert Report (Comedy Central)
3. Masterpiece (PBS)
4. 30 Rock (NBC)
5. Parks and Recreation (NBC)

And here are the Top Five for Republicans:

1. Barrett-Jackson Collector Car Auction(Speed)
2. This Old House (PBS)
3. The 700 Club (syndicated)
4. Swamp Loggers (Discovery)
5. Top Shot (History)

“Swamp Loggers?” So now we see who is watching all that “Redneck TV,” huh? And on the other side, I know whom to blame for the fact that it’s increasingly hard to tell news from satire.

But if there is anything of significance here, anything with policy implications, it’s that both left and right depend on PBS for some of their favorites shows. (Meanwhile, the liberals are so busy pursuing laughs that they have time for only two PBS faves, “Masterpiece” and “American Masters.” Apparently, as long as it’s got “Master” in it, they like it.)

How about that?

Maybe next time Republican lawmakers go to reflexively deep-six public broadcasting, they’ll stop and think how they’re go to explain to their base what they’re doing to “This Old House,” “New Yankee Workshop,” and “Antiques Roadshow.”

Here’s what the future looks like (and yes, we’ll still need roads)

Last night, I saw “Back to the Future” for the first time in many a year. And I had to smile at the end. In 1985, it was still credible that we’d have flying cars in 2015. The shocking thing is that that leaves us only four years now. Well, at least it doesn’t take laying down much infrastructure, so I suppose it is conceivable (especially if we’re fueled by a Mr. Fusion).

But today, I saw something that is more likely to be our future — a plug-in electric car. In routine use.

I was visiting Mike Couick over at the Electric Cooperatives of South Carolina in Cayce. As it happens, we were talking about sustainable energy (ADCO is working with the Central Midlands Council of Governments and a couple of private partners on a project for local governments). And when we walked outside after the interview, there was some right in front of us.

This Nissan Leaf belongs to ECSC, and is used to drive around the state on co-op business, which surprised me — I assumed it was for local use. How does it manage that sort of range? Mike said all the co-ops have charging stations.

Very cool, I thought.

Mike reminded me that this was really sort of retro, since the original automobiles were electric, before the internal combustion engine decided to eat the world (my wording, not his).

With that in mind, I can’t wait to get back to the future and drive one of these myself. And I’ll pass on the gullwing doors, Mr. DeLorean.

– Brad Warthen

SC aeronautic cluster just keeps growing

As with automotive companies clustering around BMW in the Upstate, we’re starting to see more aerospace growth between here and Charleston:

Aerospace company lands in Orangeburg County

Aerostructures North America will open a new aerospace components assembly facility in the 150,000-square-foot Miller Valentine speculative building, located at 348 Millennium Drive, Orangeburg.

GKN South Carolina plans to create 278 jobs and invest a minimum of $38 million over the next six years.

The U.K.-based company’s plans were announced today after Orangeburg County Council approved a set of incentives for the new aerospace manufacturer Monday night.

Initially, the facility will perform assembly operations for a composite fuselage for Honda’s new HondaJet, a light business aircraft. GKN was awarded the HondaJet contract on Nov. 14…

“Over the longer term we expect the new site to serve a range of aerospace customers on assembly tasks across civil and military aviation,” Cummings added.

One of those customers is Boeing Co., which last summer opened a final assembly facility for the wide-body Dreamliner 787 passenger plant in North Charleston, about 70 miles from GKN’s new Orangeburg site near the intersection of Interstate 26 and U.S. Route 301.

GKN Aerospace is responsible for a number of components on the 787, including the plane’s acoustic exhaust and lightweight thrust links, according to an earlier press release on the company’s website…

More and more, we in South Carolina are finding ourselves up in the air. And that’s a good thing.

How about an ‘about YOU’ page?

Sure, it’s necessary to let potential customers know something about you, which is why we have “About Us” pages. But how much do you need to dwell on yourself?

Adam Kreitman at The Daily Egg recommends being more focused on what the customer wants and needs from you. To accomplish this, he suggests an “About You” page as a better use of your potential client’s attention span:

There are a few main benefits an About You page provides.

1. It ensures at least one page of your website has copy that puts the focus right where it should be…on your customers!

2. The process of writing an About You page for your site forces you to think about who the ideal client for your business really is. Many small business owners, especially those just starting out, try to be everything to everybody. That often results in you wasting time chasing bad leads as well as servicing clients that can suck the life out of you and your business.

Writing copy for your About You page helps you clarify exactly the kind of client you’re looking to attract. You know, the ones that if you had 10 or 20 or 100 of, you’d be on Cloud 9.

(And even if you don’t want an About You page on your website, going through the process of writing out a profile of your ideal client is still a very worthwhile task!)

3. Prospects who aren’t a good fit for your business can disqualify themselves. When a prospect gets to that About You page, it should be crystal clear whether or not your business is a good fit for them. And if it’s not, they can move on, saving both of you the time of figuring that out later.

4. There’s a powerful psychological aspect to having an About You page on your website. When that ideal prospect comes to your site, you want them screaming out loud “Yes, that’s me!” when they read your About You page. You want to make them feel like that page is speaking directly to them and you understand them perfectly.

When you can give someone a feeling of excitement that they’ve found their Mothership, you’ve got a great shot of landing yourself a new client!

5. It makes you stand out from the crowd. I did exhaustive research (i.e. a few Google searches) and few websites have an About You page. In a web full of sites with the same Home, Products, Services, About Us, Contact Us, etc. options in the nav bar, the About You page is a great way to be different and set yourself apart from the competition.

Even the big guys stumble sometimes

On Monday, the Riley Institute’s Diversity Leaders Initiative class in Charleston contemplated the above, short-lived, Intel print ad. The class is filled with experienced South Carolinians who have seen a lot, but their minds were fairly boggled by this.

See if you can find, without Googling the controversy, how many ways the ad is racially offensive.

No, there’s no right answer, but ADCO’s Brad Warthen, a participant in the class, came up with three. With more time, perhaps he’d have come with more.

Intel withdrew the ad — which appeared in a Dell catalog — and apologized. Not surprising. What is surprising is that this thing ever actually found its way into print.

Get real with customers when you’re (trying to be) out of pocket

We liked this autorespond message that a guy named Josh Kopelman left for his customers while on vacation, according to Ragan’s PR Daily:

“I am currently out of the office on vacation.

I know I’m supposed to say that I’ll have limited access to email and won’t be able to respond until I return — but that’s not true. My blackberry will be with me and I can respond if I need to. And I recognize that I’ll probably need to interrupt my vacation from time to time to deal with something urgent.

That said, I promised my wife that I am going to try to disconnect, get away and enjoy our vacation as much as possible. So, I’m going to experiment with something new. I’m going to leave the decision in your hands …”

Nothing like honesty. Sure, you have the power, but really — would you want to interrupt this guy when he’s trying to wind down? After all, he’s thrown himself on your mercy. Can’t you spare a bit of that?

The world’s smallest sustainability facilitator?

Wow! We knew Mary Pat Baldauf, sustainability facilitator for the city of Columbia, was smaller than she used to be (here’s where she blogs about her successful reducing campaign), but this is taking things to extremes.

OK — truth be told, it’s the recycling bin that’s out of proportion here.

The giant bin was on display in the Bi-Lo parking lot in Parkland Shopping Center in Cayce today. Mary Pat and others were on hand to announce that the city is entering into a public-private partnership with Coca Cola and Bi-Lo called “Recycle and Win” — a program to increase public awareness of recycling and boost recycling collection.

And what better way to emphasize that than to have on hand what organizers billed as the “world’s largest” recycling bin.

Doubt that claim? Well, let’s see you come up with a bigger one…

Sending more email but enjoying it less?

Brought to our attention by the Center for Media Research:

Email Delivery Up, Open Down

According to the Harte-Hanks Postfuture Index 2009-2010, email open rates declined to an average of 17% last year, down from 26% in 2009. The report examined metrics for over 2.8 billion email messages sent by about 100 companies in nine vertical industries. The company says that “… changing patterns in use of text and imagery… is having an impact on open rates, without necessarily having an impact on response.”

The study indicates that:

  • Delivery rates increased to 95% last year, up from 93% in 2009
  • Click rates were steady at 3%
  • Unsubscribe rates dropped from 0.32% to 0.19%
  • Bounce rates declined from 7% to 5%
  • The pharmaceutical and government sectors had the highest open rates, with both topping 25%
  • The technology industry had the lowest open rate at just above 5%

Retail continues to enjoy one of the highest delivery rates, says the report, with over 98% in 2010. Automotive has the lowest delivery rate at 90% in 2010, affected primarily by list quality. Since consumers are usually in market for a new vehicle after a number of years, automotive manufacturers and dealers are often sending to email addresses acquired one to three years ago, many of which have changed, observes the report.

Read more at this link.